If you ordered an item and it doesn't fit or it's broken please contact us. We check everything before we send it out, but we can overlook something and you never know what happens when the package is on its way :)
Do keep in mind that many of the products we offer are handmade by us and so small imperfections may be visible. In case you ordered one of our wooden products: Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.