- We ship our orders about twice a week so usually it takes a couple of days to arrive in the Netherlands. If you want it fast, just let us know and we'll do our best to get it to you asap. 

- Packages within the EU should take a couple of days up to 10 days. 

- If you live outside the EU it can take a while to arrive. Sometimes up to two weeks or more even. 

- We do our very best and pack everything with great care but unfortunately it is out of our hands as soon as we drop it off at the post office, so please keep that in mind. Don't hesitate to contact us if you think your order is very late or if you didn't receive a tracking code (make sure to check your inbox for an email from PostNL). Also, get in touch right away when an order arrived damaged. In that unfortunate case, make sure you keep the original packaging and all of the content because we might need pictures to file a claim at our postal service.

- We hate high shipping costs as well! If we find that we have overcharged the shipping costs we will refund the overcharged amount :)